Microbiome Skincare | Frequently Asked Questions | FAQ | fjor

fjör is a daily skincare solution that transforms your skin effortlessly. It’s a Scandinavian, science-driven blend featuring the world’s first Hydrolytic® Enzyme technology, designed to simplify your routine and enhance your skin’s natural radiance for a healthy, youthful complexion.

The fjör collection is growing, and we're busy crafting more products to join the line. Our upcoming skincare essentials will embody simplicity and feature only the finest active ingredients. Join our newsletter in the footer to stay updated on what’s coming next

When you sign up for our newsletter, you'll be updated with information on discount codes, upcoming launches, special edits from the founder and feel-good stories. We don't do discounts often, but when we do, they can be found in our newsletter.

Our systems can only handle one code per order. All our codes are available for a limited time only and may have geographic or timing restrictions. If you’re having any issues drop a note at hello@fjör.life.

We reserve the right to change and remove offers/codes at any time without prior notice, in the event of suspected misuse.

Yes, consistency is key. If you love our products and don't want to worry about topping up, opt for the ‘subscribe and save’ option to save up to 20% and select how often you wish to receive an order. No minimum commitment required.

We’re always looking for passionate people to join our growing team. Introduce yourself over email at hello@fjor.life if you're interested in becoming part of the team.

If you’re interested in collaborating, we’d love to hear from you. Get in touch by emailing our team at hello@fjor.life with a few ideas on how you want to collaborate, and we’ll reach out if it’s a good fit.

You can reach out to our customer support team via email at support@fjor.life or by filling out the contact form on our website. We're here to assist you with any inquiries.

The Hydrolytic®️ Enzyme boosts your skin's microbiome diversity, helping to balance and strengthen the skin barrier while promoting cell renewal for a complete transformation.

Hyaluronic acid increases moisture content in your skin, while the Hydrolytic® Enzyme helps with microbiome diversity, cell renewal and barrier protection.

Take our skincare quiz, to find out your personalised product recommendation and routine.

Our products are clinically verified and formulated for all skin types, especially if you have sensitive skin or conditions like acne, eczema, or psoriasis. Our hydrating serum contains active ingredients to rebalance your skin’s microbiome and protect your skin barrier, whether you have existing skin concerns or not.

We’re committed to being cruelty-free and never test on animals at any stage. While our Hydrolytic®️ Moisturizer is 100% vegan, our Hydrolytic®️ Serum contains marine-derived Type 1 collagen, so not all of our products are fully vegan.

When you purchase our products from our website or any official vendor, they are for your personal use only. By purchasing fjör products, you agree not to re-sell or re-distribute any products. If we have reason to believe that your order may not be for personal use, we reserve the right to reject or cancel your order. Again, don’t ruin the fun for others. If you love our products and want to stock our products officially, we’d love to chat. Get in touch with us at hello@fjor.life.

That’s a big no from us. We pride ourselves on being paraben, paraffin, and petroleum-free. We’re committed to formulating products with only the best clinically-proven active ingredients, and that means absolutely no synthetic alternatives.

We don’t believe in using retinol in our products, nor do we recommend the use of any retinols/retinoids whilst using fjör products. Retinol affects your skin barrier, making it more susceptible to long-term damage – especially when it comes to sun damage, pigmentation, pollution and other factors that could cause irritation. At fjör, we believe in improving the skin’s natural barrier and the microbiome with our unique enzyme-based products. Hence, we do not recommend using our products with any retinol-based products.

All our products are fragrance free.

Our hydrolytic serum is filled with hydrating, powerful active ingredients in a science-backed formulation that works for all skin types. If you’re in the market for quicker results, feel free to use more generous doses of the serum twice a day. We believe that “less is more” when it comes to skincare (and most things in life), so we recommend stripping back your complicated skincare routine and letting our serum do its thing. If weather conditions are colder and drier where you are – we recommend applying up to 3-4 drops of the serum twice a day or combining the hydrolytic serum with the hydrolytic moisturizer.

Yes, our products are designed for sensitive skin. We've minimized the number of ingredients to reduce potential reactions. Please check the ingredient list on our packaging or website, and do a patch test on your inner bicep if you're concerned about sensitivity before applying it to your face.

All fjör products have a shelf life of 2 years (1 year after opening). All cosmetic products include a symbol which signifies the ‘period after opening,’ known as the PAO symbol. You’ll recognise this as an open jar with a number and M alongside, signifying the number of months a product is good for after it is first opened. The product could be less efficient or potentially harmful to use after that point.

Absolutely. The serum bottle is made from materials that are easy to recycle. For example, the hydrolytic serum bottle is made of glass, so once you’ve used up your serum, simply remove the glass pipette from the dropper, dispose of the dropper in plastic recycling, and place the glass bottle and pipette into clear glass recycling.

Based on the toxicology evaluation of the serum and stated intended use for adults, there are no precautions required for pregnant/nursing women who are using the product. However, we always recommend checking with your doctor before using any new products while pregnant or nursing.

If you’d like an update on your order and haven’t received anything from us via email yet, please send us a note at hello@fjor.life with your order number so we can investigate it for you.

We’ll send you the information on order tracking and shipping status updates via email. If you have further questions, send us an email at hello@fjor.life.

Please email us at hello@fjor.life and we can sort this out for you. Please note that our fulfilment partner is rather efficient, so the sooner you can let us know, the better.

Please drop us a note at hello@fjor.life with your order number and the products you would like to exchange or return, and we’ll guide you through the returns process. If you were unhappy with the product, we’d love to hear your feedback as well.

Our deliveries don’t include return slips to save paper. If you want to return anything, send a note to us at hello@fjor.life and we’ll help you through the returns process.

All returns must be submitted to us and processed within 14 days of you receiving the order. If you are having any difficulties returning the item within 14 days, please reach out to hello@fjor.life.

Credit card refunds usually take around 5-10 business days to appear on your statement. If there’s any trouble, please contact us at hello@fjor.life.

If you've received the wrong item from us, we sincerely apologize. Please contact us at hello@fjor.life and we’ll take care of it right away.

Your credit card will be charged once your order is submitted and processed.

We currently only accept the following payment methods: Apple Pay, Visa, Mastercard, American Express and Klarna.

We currently ship worldwide excluding a few countries. Unfortunately, we aren't able to cover duties outside of the UK and EU. Additionally, we will be not able to ship to a few countries as listed below:

Belarus, Russia, Ukraine, and Afghanistan

Estimated Shipping Time

No matter which shipping method you choose, we’ll send a tracking number so you can track your package's journey and keep up to date on shipping times.

UK:

Standard Tracked (2-3 business days): FREE

EU + Worldwide

Orders over £120: FREE

EU Tracked (2-3 business days): £5

Worldwide Tracked (5-15 business days): £10

All UK and EU orders will not have any duties upon delivery. All international orders will not have duties included in the shipping cost; this will have to be done upon arrival at local customs by the customer. We are working on improving this experience - bear with us!

We apologize for that! Sometimes, our carrier can take up to 1-2 business days to register your shipment status. If your tracking number isn’t updating, please reach out to us as soon as you can via hello@fjor.life and we can look into that for you.

If your order is shipping to an incorrect address, please email hello@fjor.life with the correct address and we’ll try our best to amend it – but be quick! We only have a small window of time to amend orders, as our logistics team is extremely efficient.